Can I return items purchased from Race Prep Hobbies?
The simple answer in most cases is Yes. PLEASE NOTE: WE DO NOT ACCEPT RETURNS ON ELECTRONICS OR ELECTRONIC RELATED ITEMS SUCH AS RADIOS, SERVOS, BATTERIES, ETC. We also cannot accept for return any item that has been used (and yes, we can tell!). Please contact us within 48 hours of receipt of your order if the items you received were damaged in transit by sending an email to returns@raceprephobbies.com. If you need to return an item because it isn’t what you were interested in or you have changed your mind, in most cases we will accept your return for 30 days from the date the order was received by you. All returns must be pre-authorized by our sales team at Returns@raceprephobbies.com. You are responsible for the cost of the return shipping. We strongly recommend you insure the return shipment. We cannot be held liable for uninsured returns lost, damaged or destroyed in transit. ALL RETURNS MUST BE IN NEW, RESELLABLE CONDITION WITH ALL OF THE ORIGINAL PACKAGING. No exceptions! If accepted, we will refund the purchase price only, not the original shipping cost or the return shipping cost. Should you have any questions on our return policy, please call 805-582-0005 or email returns@raceprephobbies.com
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When will I get my order?
Most orders of in stock items are shipped within 1-2 business days from the date they are placed. We ship orders Tuesday through Friday.
If an item is unexpectedly out of stock and your order will not ship in this time frame we will contact you via e-mail to give you our best estimate on the situation.
We are located in California. UPS Ground is 1 day shipping to most of southern California; 2 days to the rest of CA and most of NV, UT and AZ; 3 days to the rest of NV, WA, OR, ID, MT, WY, CO, NM, OK, AK, HI and part of TX; 4 days to the rest of TX, most of ND, SD, NE, KS, most of MN, IA, MO, AR, LA, WI, IL, MS, AL, GA, FL, TN, KY, IN, MI, OH, PA, MD, DE, NJ, CT, RI, NH, MA and parts of WV, VA, NC, SC; and 5 days to ME, VT, NY, and the remaining parts of the United States not served within 4 days.
Expedited shipping times (3 day, 2 day and overnight) do not include processing times. Your order will not ship the same day it is placed in most cases**
If you MUST have an order by a specific date, just e-mail us at info@raceprephobbies.com and we will see if we can help.
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